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Novel Coronavirus

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. See our poster at the bottom of this page.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you’ve been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
  • in close contact with someone with confirmed coronavirus 

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

Winter Holiday Timings 2019-2020

Please note our opening schedule until Thursday 2 January 2020 below, when the usual schedule will resume.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Tuesday 24 December 2019 8.00am – 6.30pm
Wednesday 25 December 2019 CLOSED
Thursday 26 December 2019 CLOSED
Friday 27 December 2019 8.00am – 6.30pm
Saturday 28 December 2019 9.00am – 1.00pm
Sunday 29 December 2019 CLOSED
Monday 30 December 2019 8.00am – 6.30pm
Tuesday 31 December 2019 8.00am – 6.30pm
Wednesday 1 January 2020 CLOSED
Thursday 2 January 2020 8.00am – 6.30pm

Carers Rights Day celebration: Thursday 21 November 2019

We have teamed up with the Carers UK to celebrate Carers Rights Day on Thursday 21 November 2019. This is a national day that helps to ensure unpaid carers are aware of their rights and where they can get help and support.  See poster and event details below.

Event Details

On Thursday 21 November 2019, Carers UK will have an information stall at Thamesmead Health Centre from 10.00am to 12.30pm and from 1.30pm to 4.00pm.

At the information stall, you will be able to find out how Carers UK can provide help and support to you – or a family member, friend or neighbour who may be a carer.

All patients, friends and family are welcome to attend the event.

We want to know if you are a carer

Please let us know if you are a carer. Carers are people who provide unpaid support to a partner, relative or friend to live independently. Without this help, their health or wellbeing would deteriorate.

If you are a carer, the practice will be able to offer you additional support to meet your own health needs.

Find out more about information about carers >>

About Carers UK

Carers UK is a national charity. Carers UK runs a network of local branches and contacts to support carers. Their goal is to give you expert information and advice that is tailored to your situation, to champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.

Find out more about Carers UK >>

NEW telephone system from Friday 18 October 2019

New telephone system for Thamesmead Health Centre – improving your service from Friday 18th October 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Thamesmead Health Centre.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

On Friday 18th October 2019, the new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.

If you have any queries or concerns and would like to write to us, please email us on greccg.thamesmead-nhs@nhs.net, thank you.

Thamesmead Health Centre telephone lines down – Friday 20 September 2019

Time of update: 6.40pm – Monday 23 September 2019

Dear Patients,

We are pleased to advise that the telephone line has now been restored and usual service has resumed.

Thank you for your patience and understanding.

Team Thamesmead Health Centre


Time of update: 12.47pm – Friday 20 September 2019

Dear Patients,

Please note that we are experiencing issues with the telephone line at Thamesmead Health Centre, this is due to an issue with the telephone provider. They are working on resolving the issue.

We have requested urgent and continuous updates. We apologise for any issues you may be experiencing and thank you for your patience.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on greccg.thamesmead-nhs@nhs.net
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.

Thamesmead Health Centre – Officially recognised as part of the Safe Surgeries Network

Dear Patients, 

We are now working with Doctors of the World to ensure that patients understand that their nationality will not affect their right to register at our practices. 

Whilst working with Safe Surgeries we ensure that:

  • You don’t need ID or proof of address.
  • Immigration status does not affect your right to Healthcare.
  • We have translators and other tools available so we can speak to patients that may be affected by language barriers.
  • Everyone living in England has the right to
    free care from a GP.
  • If you are worried about giving us your address,
    please let us know. Your information is safe

 

Help us improve your GP Practice- Managers Open Surgery

Thamesmead Health Centre is giving you the opportunity to help improve their services and patient experience during a new monthly open surgery.

Practice Manager Natasha Stoyanova will be available during one day each month for 15 minute pre-bookable slots, where you will be able to discuss any issues you may have and offer suggestions on how we can improve our services and the overall patient experience.

When?

Please ask at reception or call 020 8319 5880 for our open surgery dates.

How to book?

You can ask at reception or call 020 8319 5880 to book a 15 minute slot with our practice manager.

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Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Thamesmead Health Centre

 

Monday 24 December 2018 8.00am – 8.00pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 8.00pm
Saturday 29 December 2018 9.00am – 1.00pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 8.00pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.00pm