We have teamed up with the Carers UK to celebrate Carers Rights Day on Thursday 21 November 2019. This is a national day that helps to ensure unpaid carers are aware of their rights and where they can get help and support. See poster and event details below.
On Thursday 21 November 2019, Carers UK will have an information stall at Thamesmead Health Centre from 10.00am to 12.30pm and from 1.30pm to 4.00pm.
At the information stall, you will be able to find out how Carers UK can provide help and support to you – or a family member, friend or neighbour who may be a carer.
All patients, friends and family are welcome to attend the event.
We want to know if you are a carer
Please let us know if you are a carer. Carers are people who provide unpaid support to a partner, relative or friend to live independently. Without this help, their health or wellbeing would deteriorate.
If you are a carer, the practice will be able to offer you additional support to meet your own health needs.
Carers UK is a national charity. Carers UK runs a network of local branches and contacts to support carers. Their goal is to give you expert information and advice that is tailored to your situation, to champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.
We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.
We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.
On Friday 18th October 2019, the new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.