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Disruption to NHS services across the UK

**Update: Sat 13 May 2017 – 8am**
Dear Patients,

Please note that our services have resumed with some continued disruption to our NHS email which may impact patient referrals in and out of our service, however we expect this to return to normal by early next week.

Thank you for your continued patience.


Dear Patients, NHS England has advised us to shutdown our PCs and telephones in response to a major cyber attack on NHS services across the UK.

This has resulted in serious disruption to our service. If you have urgent medical needs that cannot wait till the issue is resolved, please call 111.

If you have a medical emergency, please call 999 or visit your nearest A&E.

We will update further when we know more and thank you for your patience.

The official statement from NHSDigital: https://digital.nhs.uk/article/1491/Statement-on-reported-NHS-cyber-attack    

Termination of Walk-in Services at Thamesmead Health Centre

We advised you about changes to Urgent Care Services in Greenwich in April 2016. Further changes have now been made by Greenwich Clinical Commissioning Group.

From 1 October 2016, the Walk-in service at Thamesmead Health Centre will no longer be available. Our registered GP services will be unaffected, so there is no change for registered patients at Thamesmead Health Centre.

Greenwich Clinical Commissioning Group (CCG) have provided the following details

Aims of the Clinical Commissioning Group
Following a NHS England review, Greenwich CCG was required to evaluate local provisions in line with the new standards for A&E, Urgent Care Centre & Walk-in Centres. Greenwich CCG has subsequently taken the decision to terminate the Walk-in Centres located at Thamesmead Health Centre and Clover Health Centre.

Greenwich CCG is creating two GP Access Hubs in line with the new NHS England standards to extend access to GP services over the weekend. These GP Access Hubs will be based at Thamesmead Health Centre and Eltham Community Hospital, and will be run by Greenwich Health Ltd. We hope to keep waiting times to a minimum through the appointment system. Patients registered with local GPs will be able to book advance appointments for Saturday and Sunday through their own GP surgery.

We are planning to extend the hours offered by GP Access Hubs further when we receive confirmation of national funding.

Changes to existing services
The Walk-in Services at Thamesmead Health Centre and Clover Health Centre will no longer be available at the end of September, but there will be no changes to the registered GP services delivered from each of these sites, and they will continue to provide general medical services to their registered patients.

When will this happen?
The changes will commence from 30th September 2016.

What does this mean for me?
From 1st October 2016, patients registered with Greenwich GPs will be able to see a GP on Saturdays and Sundays through the two GP Access Hubs based at Thamesmead Health Centre and Eltham Community Hospital.

The two GP Access Hubs will be open on Saturdays from 9am to 5pm and on Sundays from 9am to 1pm by appointment ONLY. To access these GP Access Hubs, you can call NHS 111 or your GP surgery can book an appointment for you directly.

Feeling unwell? Choose the right service:

self careSelf-care – Hangover, Grazed knee, Sore throat, Cough
ensure you are well-stocked with Paracetamol, Anti-diarrhoea medicine, Rehydration mixture, Indigestion remedy, Plasters and Thermometer

Call 111 – Unsure? Confused? Need help?
if you need urgent but not life-threatening medical treatment, when your GP surgery is not open or if you can’t get an appointment and are unsure where to go

Pharmacist – Diarrhoea, Runny nose, Painful cough, Headache
for confidential medical help and advice. Find your local pharmacy at www.nhs.uk

gpGP (Doctor) – Unwell, Vomiting, Ear pain, Back ache
for non-life-threatening minor illnesses and injuries. Find your local GP surgery at www.nhs.uk

A&E or 999 – Choking, Severe bleeding, Chest pain, Blacking out
For Life-Threatening Emergencies only.
Queen Elizabeth Hospital – 020 8836 6000 | Stadium Road, London, SE18 4QH

Blacking out | Bleeding you can’t stop | Severe chest pain | Choking | Loss of consciousness | Stroke
These are all examples of emergencies and you need urgent hospital care. If someone is too ill, for example if they have collapsed or can’t breathe, dial 999 for an ambulance. Accident and Emergency (A&E) departments and 999 should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people with very serious or life-threatening illness. Dial 999 or go immediately to your nearest A&E department.

Comments or Concerns

If you would like to discuss any of the matters above, or if you have any comments or concerns about the changes that are taking place, please contact Greenwich Clinical Commissioning Group:

NHS Greenwich Clinical Commissioning Group
The Woolwich Centre, 35 Wellington Street, London SE18 6ND
Main reception: 020 3049 9000 | GRECCG.NHSGreenwichCCG@nhs.net

Changes to Online Services

Dear Patients,

Please note that we are improving our patient software and online services.

The current service will be offline from 6 July 2016 and the new system will be online on 12 July 2016. During this time, if you are currently registered for online patient services, you will be unable to access online patient services, ie MyVisionOnline, as we’ll be migrating to the new system.

 

Patient Access – your new patient online services

You will receive instructions from us on how to register with the new patient online service soon – the new service is called Patient Access.

We will be inviting patients to come and register for Patient Access at the practice in due course, with support by our staff, and we will also demonstrate the system to you if you wish. You can also register yourself at home, and we will issue you with details on how to do so. Thank you for your patience whilst the change is in progress.

 

More about patient access

Greenwich Stop Smoking Service Star Advisor award

Thamesmead Health Centre delivers Smoking Cessation services, and is committed to helping residents of Greenwich to Stop Smoking.

Over the past 24 months our team has helped 74 people to successfully stop smoking, one of the highest cessation rates in the locality. Our Healthcare Assistant, Ismail Jama, who carries out much of the cessation clinical work has been recognised for his hard work by Greenwich Healthy Living with a Greenwich Stop Smoking Service Star Advisor award and certificate.

Well done to Ismail and the whole team for this excellent effort in promoting and assisting better health.

 

Join us on Thurs 12 May at 6.00pm – PPG Meeting

PPG-oct2015-web

On Thursday 12th May 2016 at 6.00pm, we will be holding a Patient Participation Group meeting – all patients are welcome and encouraged to attend.

The purpose of this meeting is to re-establish a regular patient group that can contribute by way of representing the patients at Thamesmead Health Centre, in matters that can help shape the care we deliver and to help us gather feedback, experiences and opinions, as well as to encourage health promotion and self care to our patient population.

The agenda for the meeting is as follows:

  1. Welcome and introductions
  2. Aims and objectives of our PPG (e.g. What do we want from a PPG? What don’t we want from a PPG? Working together to recruit more members and encourage more participation)
  3. Formalising Terms of References
  4. Agreeing the structure of the PPG
  5. What changes AT Medics has brought to Thamesmead Health Centre already, and our future plans
  6. Changes to Urgent Care Services in Greenwich
  7. AOB
  8. Setting date and time of next meeting

You do not need to register to attend this meeting, though our PPG meetings are open to Thamesmead Health Centre registered patients only. Please speak to our Practice Manager if you have any queries, concerns or special requirements.

Changes to Urgent Care Services in Greenwich

We would like to advise you of changes to our Urgent Care Centre, and what this means for you.

Urgent Care Centre changing to Walk-in Centre

Greenwich Clinical Commissioning Group have been planning a redesign to urgent care services in Greenwich, and as part of this redesign they have decided to transform the Urgent Care Centre at Thamesmead Health Centre to a Walk-in Centre, as it was previously.

From Sunday 1st May 2016, the service will return to a Walk-in Centre and the new requirements will mean that we will not have a Specialist Nurse, whilst for Thamesmead Health Centre registered patients, there will be a Practice Nurse.

In terms of what this means for you, there will be little change to your experience at the Walk-in Centre except for those services that a specialist nurse would usually deliver (such as suturing), and Thamesmead Health Centre patients will continue to be able to access the Walk-in Centre outside of surgery opening times. You can learn more about what we can and cannot treat at the Walk-in Centre on our dedicated Walk-in Centre website.

Feeling unwell? Choose the right service:

  • Self-care – Hangover, Grazed knee, Sore throat, Cough
    ensure you are well-stocked with Paracetamol, Anti-diarrhoea medicine, Rehydration mixture, Indigestion remedy, Plasters and Thermometer
  • Call 111 – Unsure? Confused? Need help?
    if you need urgent but not life-threatening medical treatment, when your GP surgery is not open or if you can’t get an appointment and are unsure where to go
  • Pharmacist – Diarrhoea, Runny nose, Painful cough, Headache
    for confidential medical help and advice. Find your local pharmacy at www.nhs.uk
  • GP (Doctor) – Unwell, Vomiting, Ear pain, Back ache
    for non-life-threatening minor illnesses and injuries. Find your local GP surgery at www.nhs.uk
  • NHS Walk-in Services – www.walkincentre.co.uk
    if you cannot get to the GP and it is not getting any better
  • A&E or 999 – Choking, Severe bleeding, Chest pain, Blacking out
    For Life-Threatening Emergencies only.
    Queen Elizabeth Hospital – 020 8836 6000 | Stadium Road, London, SE18 4QH

Comments or Concerns

If you would like to discuss any of the matters above, or if you have any comments or concerns about the changes that are taking place, please contact Greenwich Clinical Commissioning Group:

NHS Greenwich Clinical Commissioning Group
The Woolwich Centre, 35 Wellington Street, London SE18 6ND
Main reception: 020 3049 9000 | GRECCG.NHSGreenwichCCG@nhs.net

Join us on Weds 9 March at 2.30pm – PPG Meeting

PPG-oct2015-web

On Wednesday 9th March 2016 at 2.30pm, we will be holding a Patient Participation Group meeting – all patients are welcome and encouraged to attend.

The purpose of this meeting is to re-establish a regular patient group that can contribute by way of representing the patients at Thamesmead Health Centre, in matters that can help shape the care we deliver and to help us gather feedback, experiences and opinions, as well as to encourage health promotion and self care to our patient population.

The agenda for the meeting is as follows:

  1. Welcome and introductions
  2. Aims and objectives of our PPG (e.g. What do we want from a PPG? What don’t we want from a PPG? Working together to recruit more members and encourage more participation)
  3. Formalising Terms of References
  4. Agreeing the structure of the PPG
  5. What changes AT Medics has brought to Thamesmead Health Centre already, and our future plans
  6. AOB
  7. Setting date and time of next meeting

You do not need to register to attend this meeting, though our PPG meetings are open to Thamesmead Health Centre registered patients only. Please speak to our Practice Manager if you have any queries, concerns or special requirements.