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Changes to appointments and Out-Of-Hours Service: Thursday 18 October 2018

Dear Patients,

 In order to continue improving the care we deliver at Thamesmead Health Centre, we will be closing the surgery to participate in a Protected Learning Time session with Greenwich Community Education Provider Network (CEPN).

 The training is scheduled for Thursday 18 October 2018 12.00pm-6:30pm. During this time, patients needing to contact the surgery should instead call Greenwich Health on 020 3325 4266. This phone line is open from 12.00pm – 6:30pm.

There will be a reduced number of appointments available for you book at the GP Access Hubs during this time, so please call the number if you require an appointment during this time.

 After 6:30pm, patients requiring out-of-hours services should call NHS 111 as per usual. 

Good CQC Rating


CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Thamesmead Health Centre “Good” on being safe, caring, effective and well led.

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Thamesmead Health Centre on 21 March 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was carried out inline with our next phase inspection programme.”

At this inspection we found:

• The practice had a vision to deliver high quality care for patients.

• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion,kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice offered a flexible range of appointments and services.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• There were systems in place to ensure that patients with long-term conditions or who were vulnerable received the treatment and health checks they needed.

 

Winter Holiday Timings 2017/2018

Please note our opening schedule until Tuesday 2nd January 2018 below, after which the usual schedule will resume for each practice from Wednesday 3rd January 2018.

If you require out of hours care or advice, find out what you can do when we are closed >>

Silverlock Medical Centre

Sunday 24th Dec 2017 CLOSED
Monday 25th Dec 2017 CLOSED
Tuesday 26th Dec 2017 CLOSED
Wednesday 27th Dec 2017 8.00am – 6.30pm
Thursday 28th Dec 2017 8.00am – 6.30pm
Friday 29th Dec 2017 8:00am – 6:30pm
Saturday 30th Dec 2017 9.00am – 1.00pm
Sunday 31st Dec 2017 CLOSED
Monday 1st Jan 2018 CLOSED
Tuesday 2nd Jan 2018 8.00am-6.30pm

Thamesmead Health Centre @ the Thamesmead Festival 2017

On Saturday 19th September 2017, our Community Health Worker and Healthcare Assistant Ismail attended the Thamesmead Festival to promote the services that we offer at Thamesmead Health Centre. See photos from the event below.

As well as providing information leaflets, Ismail gave free mini health checks and offered lifestyle advice to those who attended the event. The Thamesmead Festival aims to highlight the work being done by local organisations and was well attended, mixed with a number of services, members of the public and local councillors. The event, which was held over the entire weekend, also included a variety of performances from musicians and dancers, a pet show and double-decker bus tours of the area. You can download the full Thamesmead Festival programme here.

We would like to extend special thanks to the Thamesmead Festival Team for arranging the event and also inviting us to attend.

Get your FREE flu vaccination: Autumn/Winter 2017-18

If you are eligible, book an appointment for your FREE flu vaccination now:

  • Pre-book at a time that suits you or Walk-in on Thursday 28 October between 9am and 1pm
  • Book Online
  • Call us on 020 8319 5880

 

Remember, you are eligible for a FREE flu vaccination if you are:

  • 65 years of age or over
  • suffering from a long term medical condition such as Asthma, Diabetes, Heart Disease or other long term medical conditions (see more >>)
  • pregnant
  • a carer
  • and for children born between 1 September 2013 and 31 August 2015, infants with long term conditions and children in reception class and school years 1 through to 4

 

For more information about the Flu vaccination, access the following useful resources:

 

Disruption to NHS services across the UK

**Update: Sat 13 May 2017 – 8am**
Dear Patients,

Please note that our services have resumed with some continued disruption to our NHS email which may impact patient referrals in and out of our service, however we expect this to return to normal by early next week.

Thank you for your continued patience.


Dear Patients, NHS England has advised us to shutdown our PCs and telephones in response to a major cyber attack on NHS services across the UK.

This has resulted in serious disruption to our service. If you have urgent medical needs that cannot wait till the issue is resolved, please call 111.

If you have a medical emergency, please call 999 or visit your nearest A&E.

We will update further when we know more and thank you for your patience.

The official statement from NHSDigital: https://digital.nhs.uk/article/1491/Statement-on-reported-NHS-cyber-attack