Thamesmead Health Centre is giving you the opportunity to help improve their services and patient experience during a new monthly open surgery.
Practice Manager Natasha Stoyanova will be available during one day each month for 15 minute pre-bookable slots, where you will be able to discuss any issues you may have and offer suggestions on how we can improve our services and the overall patient experience.
Please ask at reception or call 020 8319 5880 for our open surgery dates.
How to book?
You can ask at reception or call 020 8319 5880 to book a 15 minute slot with our practice manager.
In order to continue improving the care we deliver at Thamesmead Health Centre, we will be closing the surgery to participate in a Protected Learning Time session with Greenwich Community Education Provider Network (CEPN).
The training is scheduled for Thursday 18 October 2018 12.00pm-6:30pm. During this time, patients needing to contact the surgery should instead call Greenwich Health on 020 3325 4266.This phone line is open from 12.00pm – 6:30pm.
There will be a reduced number of appointments available for you book at the GP Access Hubs during this time, so please call the number if you require an appointment during this time.
After 6:30pm, patients requiring out-of-hours services should call NHS 111 as per usual.
CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Thamesmead Health Centre “Good” on being safe, caring, effective and well led.
Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Thamesmead Health Centre on 21 March 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was carried out inline with our next phase inspection programme.”
At this inspection we found:
• The practice had a vision to deliver high quality care for patients.
• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion,kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice offered a flexible range of appointments and services.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• There were systems in place to ensure that patients with long-term conditions or who were vulnerable received the treatment and health checks they needed.
On Saturday 19th September 2017, our Community Health Worker and Healthcare Assistant Ismail attended the Thamesmead Festival to promote the services that we offer at Thamesmead Health Centre. See photos from the event below.
As well as providing information leaflets, Ismail gave free mini health checks and offered lifestyle advice to those who attended the event. The Thamesmead Festival aims to highlight the work being done by local organisations and was well attended, mixed with a number of services, members of the public and local councillors. The event, which was held over the entire weekend, also included a variety of performances from musicians and dancers, a pet show and double-decker bus tours of the area. You can download the full Thamesmead Festival programme here.
We would like to extend special thanks to the Thamesmead Festival Team for arranging the event and also inviting us to attend.