Monthly Archives: September 2019

NEW telephone system from Friday 18 October 2019

New telephone system for Thamesmead Health Centre – improving your service from Friday 18th October 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Thamesmead Health Centre.

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We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

On Friday 18th October 2019, the new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.

If you have any queries or concerns and would like to write to us, please email us on, thank you.

Thamesmead Health Centre telephone lines down – Friday 20 September 2019

Time of update: 6.40pm – Monday 23 September 2019

Dear Patients,

We are pleased to advise that the telephone line has now been restored and usual service has resumed.

Thank you for your patience and understanding.

Team Thamesmead Health Centre

Time of update: 12.47pm – Friday 20 September 2019

Dear Patients,

Please note that we are experiencing issues with the telephone line at Thamesmead Health Centre, this is due to an issue with the telephone provider. They are working on resolving the issue.

We have requested urgent and continuous updates. We apologise for any issues you may be experiencing and thank you for your patience.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.