CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Thamesmead Health Centre “Good” on being safe, caring, effective and well led.
Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Thamesmead Health Centre on 21 March 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was carried out inline with our next phase inspection programme.”
At this inspection we found:
• The practice had a vision to deliver high quality care for patients.
• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion,kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice offered a flexible range of appointments and services.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• There were systems in place to ensure that patients with long-term conditions or who were vulnerable received the treatment and health checks they needed.