Monthly Archives: September 2016

Termination of Walk-in Services at Thamesmead Health Centre

We advised you about changes to Urgent Care Services in Greenwich in April 2016. Further changes have now been made by Greenwich Clinical Commissioning Group.

From 1 October 2016, the Walk-in service at Thamesmead Health Centre will no longer be available. Our registered GP services will be unaffected, so there is no change for registered patients at Thamesmead Health Centre.

Greenwich Clinical Commissioning Group (CCG) have provided the following details

Aims of the Clinical Commissioning Group
Following a NHS England review, Greenwich CCG was required to evaluate local provisions in line with the new standards for A&E, Urgent Care Centre & Walk-in Centres. Greenwich CCG has subsequently taken the decision to terminate the Walk-in Centres located at Thamesmead Health Centre and Clover Health Centre.

Greenwich CCG is creating two GP Access Hubs in line with the new NHS England standards to extend access to GP services over the weekend. These GP Access Hubs will be based at Thamesmead Health Centre and Eltham Community Hospital, and will be run by Greenwich Health Ltd. We hope to keep waiting times to a minimum through the appointment system. Patients registered with local GPs will be able to book advance appointments for Saturday and Sunday through their own GP surgery.

We are planning to extend the hours offered by GP Access Hubs further when we receive confirmation of national funding.

Changes to existing services
The Walk-in Services at Thamesmead Health Centre and Clover Health Centre will no longer be available at the end of September, but there will be no changes to the registered GP services delivered from each of these sites, and they will continue to provide general medical services to their registered patients.

When will this happen?
The changes will commence from 30th September 2016.

What does this mean for me?
From 1st October 2016, patients registered with Greenwich GPs will be able to see a GP on Saturdays and Sundays through the two GP Access Hubs based at Thamesmead Health Centre and Eltham Community Hospital.

The two GP Access Hubs will be open on Saturdays from 9am to 5pm and on Sundays from 9am to 1pm by appointment ONLY. To access these GP Access Hubs, you can call NHS 111 or your GP surgery can book an appointment for you directly.

Feeling unwell? Choose the right service:

self careSelf-care – Hangover, Grazed knee, Sore throat, Cough
ensure you are well-stocked with Paracetamol, Anti-diarrhoea medicine, Rehydration mixture, Indigestion remedy, Plasters and Thermometer

Call 111 – Unsure? Confused? Need help?
if you need urgent but not life-threatening medical treatment, when your GP surgery is not open or if you can’t get an appointment and are unsure where to go

Pharmacist – Diarrhoea, Runny nose, Painful cough, Headache
for confidential medical help and advice. Find your local pharmacy at

gpGP (Doctor) – Unwell, Vomiting, Ear pain, Back ache
for non-life-threatening minor illnesses and injuries. Find your local GP surgery at

A&E or 999 – Choking, Severe bleeding, Chest pain, Blacking out
For Life-Threatening Emergencies only.
Queen Elizabeth Hospital – 020 8836 6000 | Stadium Road, London, SE18 4QH

Blacking out | Bleeding you can’t stop | Severe chest pain | Choking | Loss of consciousness | Stroke
These are all examples of emergencies and you need urgent hospital care. If someone is too ill, for example if they have collapsed or can’t breathe, dial 999 for an ambulance. Accident and Emergency (A&E) departments and 999 should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people with very serious or life-threatening illness. Dial 999 or go immediately to your nearest A&E department.

Comments or Concerns

If you would like to discuss any of the matters above, or if you have any comments or concerns about the changes that are taking place, please contact Greenwich Clinical Commissioning Group:

NHS Greenwich Clinical Commissioning Group
The Woolwich Centre, 35 Wellington Street, London SE18 6ND
Main reception: 020 3049 9000 |